Privacy Policy

Effective Date: 01 October 2025
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Marketorial (ABN: 80 411 829 062) is a boutique digital marketing agency providing services including SEO, PPC, and Social Media Management to small to medium hospitality and entertainment businesses (such as hotels, wineries, restaurants, and venues).

We are committed to protecting the privacy of personal information we collect and hold, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Policy outlines how we manage your personal information.

1. What is Personal Information?
Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

2. Collection of Personal Information
2.1. Information We Collect
We only collect personal information that is reasonably necessary for us to carry out our
business functions and activities. This may include:

Category

Examples of Data Collected

Contact and Business Data

Your name, business name, job title, phone number, email address, and physical business address.

Financial/ Billing Data

Information necessary for processing payments for our services (e.g., bank account details or credit card information).

Communication Data

Records of your correspondence with us via email, phone, or forms.

Website Usage Data

Information collected automatically via cookies and analytics tools, such as your IP address, browser type, device type, pages visited, and time spent on our site.

2.2. How We Collect It
We collect personal information directly from you when you:

Enquire about our services via email, phone, or website contact forms.
Sign up for our newsletters or download resources.
Enter into an agreement with us for digital marketing services.

We may also collect information from publicly available sources (such as your company's website or LinkedIn profile) or from third parties (such as website analytics providers).

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3. Purpose of Collection (Why We Collect and Use Your Information)

We collect, hold, use, and disclose your personal information for the following primary purposes:

To provide our services to you and your business (e.g., account management, service delivery, billing).
To manage and administer our business relationship with you, including internal accounting and administrative tasks.
To communicate with you about our services, promotions, or news that may be of interest to you (you can opt-out at any time).
To improve our website and services by analysing website traffic and user behaviour.
To comply with our legal obligations and resolve any disputes.

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4. Marketorial as a Data Processor (Client Data)
When we provide digital marketing services (PPC, SEO, SMM) to your business, we may access or process personal information belonging to your customers or website users (e.g., data lists for an email campaign, customer engagement data via social media).

In this scenario, your business is the Data Controller and we act as the Data Processor (or service provider).

This Policy does not govern the use of your customers' personal information. That information is handled according to your business's own privacy policy. Our agreement with you will detail our responsibilities and obligations regarding the protection and handling of that data.

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5. Disclosure and Overseas Transfer
5.1. Disclosure

We may disclose your personal information to third parties who assist us in operating our
business and providing services, including:

Professional advisors (e.g., accountants, lawyers).
IT support, data storage, and cloud service providers.
Government or regulatory bodies as required by law (e.g., the Australian Taxation Office).

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5.2. Overseas Disclosure
As a digital marketing agency, we use global technology platforms (e.g., Google Ads, Meta/Facebook, cloud software) that may store or process data outside of Australia, primarily in the United States and other global data centres. By providing us with your personal information, you consent to this transfer. We will take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the APPs.

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6. Security and Data Quality

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure by using electronic and physical security measures, including password protection and restricted file access. We also take reasonable steps to ensure the personal information we collect and use is accurate, complete, and up-to-date.
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7. Access and Correction
You have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, incomplete, or out-of-date. To make an access or correction request, please contact us using the details below. We will respond to your request within a reasonable time.
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8. Complaints
If you believe we have breached the Privacy Act or an applicable APP, please contact us immediately using the details below. We will investigate your complaint and attempt to resolve it.
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If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC).
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9. Contact Us
For any questions about this Privacy Policy or to make a request or complaint, please
contact:

Chanduni - Founder/Proprietor Marketorial
Email: hello@marketorial.com.au
Phone: +61 427 118 693

This policy was last reviewed on: 01 October 2025

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